Accessibility Help and Support
Persons with disabilities who face any difficulty accessing information or services on this website can use the following channels to get assistance or request information in an accessible format.
Karur Vysya Bank Limited (www.kvb.bank.in)
Persons with disabilities who face any difficulty accessing information or services on this website can use the following channels to get assistance or request information in an accessible format.
For our full Accessibility Statement, including audit results, known issues and remediation timelines, please visit the Accessibility Statement page.
Contact for Accessibility Support
| Field | Details |
|---|---|
| Phone | 1860 258 1916 |
| customersupport@kvb.bank.in | |
| Preferred contact hours | Monday to Friday, 10:00 a.m. to 5:30 p.m. IST |
Keyboard Navigation
Common Keyboard Shortcuts
| Action | Keys |
|---|---|
| Move to the next interactive element (link, button, form field) | Tab |
| Move to the previous interactive element | Shift + Tab |
| Activate a button or link | Enter or Space |
| Navigate through menus, dropdowns and directional controls | Arrow Keys |
| Close a dialog box, popup or overlay | Esc |
| Jump to the main content (if skip link is available) | Tab once from the top of the page |
Screen Reader Compatibility
Recommended Screen Reader and Browser Combinations
| Screen Reader | Recommended Browser | Operating System |
|---|---|---|
| NVDA (NonVisual Desktop Access) | Google Chrome or Mozilla Firefox | Windows |
| Narrator | Microsoft Edge | Windows |
| JAWS (Job Access With Speech) | Google Chrome or Microsoft Edge | Windows |
| VoiceOver | Safari | macOS and iOS |
| TalkBack | Google Chrome | Android |
Alternative Formats Available on Request
- Large-print copies of key documents.
- Accessible PDF / tagged PDF versions of documents where feasible.
- Plain-text or HTML versions of important information.
- Telephonic assistance to explain information and complete processes.
How to Make a Request
To request an alternative format or assistance, please contact us by phone or email (see Contact for Accessibility Support above) and include:
- Your name and preferred contact method (phone or email).
- The page or document you are unable to access.
- Your preferred format (large print, tagged PDF, plain text, telephonic explanation, etc.).
Our team will acknowledge your request within 2 working days and aim to provide the alternative format or assistance within 7 working days, subject to document size and complexity.
Grievance Escalation
If you do not receive a satisfactory response within the stated timeframe, you may escalate the issue to our Grievance Officer or Compliance Officer. Please visit our Contact Us page for their details.
