Customer Contact Points
Customer Services
- Debit Card Lost / Stolen
- If your debit Card ever gets lost or stolen, for instant hot listing contact our HELPDESK at Call 1860 258 1916 (Local charges Applicable) or e-mail customersupport@kvb.bank.in or through the VISA Global Assistance Helplines, if overseas. You are required to file a police report for the lost / stolen Card.
- Apply for replacement of debit card for the lost / stolen one.
- If you recover your Card after you have reported its loss, please do not attempt to use it. Instead, please destroy the Card by cutting it into several pieces.
Modes of card hotlist / Block:
SMS
KVBCARD XXXX BLOCK to Call 56161 , Call 9643739643 or Call 9643999643
(XXXX = Last 4 digits of your debit card)
- For instant hotlisting contact our HELPDESK at Call 1860 258 1916 (Local charges Applicable).
- Card Hotlisting can also be done through “KVB DLite” mobile application. (Requires mobile application download and self-registration).
- Card Hotlisting can also be done through “KVB e-book” mobile application. (Requires mobile application download and self-registration).
- You can also reach to the nearby KVB branches to hotlist / block your debit card.
Global Customer Assistance
Debit Card Cardholders from KVB can receive global assistance, 24 hours a day, 7 days a week, when they travel overseas, from VISA Global Customer Assistance Services. These services can be used for lost / stolen card reporting or miscellaneous information that you may require overseas regarding medical, legal or other matters. These services are available to you at the following toll-free numbers.
| Toll-free numbers | |
|---|---|
| Australia | Call 1 800 450346 |
| Hong Kong | Call 800 900 782 |
| Canada | Call 866 639 1911 |
| United Kingdom | Call 0800 1609 5189 |
| Singapore | Call 800 4481 250 |
| United States | Call 866 765 9644 |
| France | Call 0800 904349 |
| Germany | Call 0800 1822891 |
| Japan | Call 0120 133 163 |
If in any other part of the world call: Call 410 581 9994 (for reporting lost card only).
In case you are traveling in any other part of the world, you may avail of these services by placing a collect call to Call 1410 581 79 31 or the VISA Global Assistance Center in Singapore at Call 0065 345 1345 .
Please note that the services are charged as follows:
Miscellaneous Customer Services enquiries: USD 5 per call.
Lost / Stolen card reporting: USD 35 per card.