Beware of new digital banking scams

Digital banking has made everyday transactions faster and more convenient. From paying bills to transferring money instantly, everything can now be done through a phone. But as more people rely on digital banking, fraudsters are constantly developing new ways to target unsuspecting users. Understanding these new scam tactics can help you stay one step ahead.

AI voice call scams

One of the newer fraud methods involves AI-generated voice calls. In these scams, criminals use technology to mimic the voice of a bank official or even someone you know.

The caller may claim there is an urgent issue with your bank account and ask you to follow certain steps or share details to “resolve” the problem. Because the voice sounds convincing, people often trust the call without verifying it. Always be cautious of unexpected calls that demand immediate action.

Fake job and investment scams

Another growing trend is fake job offers or investment opportunities shared through social media and messaging apps. Fraudsters promise high returns or easy earnings and ask victims to make small “processing payments” or share banking information.

Once the money is sent, the scammer disappears. Legitimate organizations will never ask for money or sensitive financial information as part of a job or investment process.

Screen sharing and remote access scams

In some cases, fraudsters ask people to download screen sharing or remote access apps. They claim this will help them “assist” with banking issues or refunds.

Once access is granted, they can see everything happening on the phone, including passwords and transactions. This allows them to take control of the account without the user realizing it.

Social media marketplace frauds

Online marketplaces have also become a common place for scams. Fraudsters may pose as buyers or sellers and convince victims to approve payment requests or share bank details.

Sometimes they send fake payment confirmations to create the impression that money has already been transferred.

Stay alert while banking online

Most digital scams succeed because they create urgency and pressure people to act quickly. Taking a moment to pause and verify any unusual request can prevent financial loss.

Always rely on official banking apps, verified customer care numbers and trusted sources when dealing with financial matters.

Practise digital self-defence with KVB

Staying safe online comes down to building strong digital self-defence habits. Keep these four essentials in mind:

Do not accept international calls or video calls from unknown numbers
Do not share your card number PIN password OTP or CVV with anyone
Do not click on links or scan QR codes received through messages or social media
Do not share your personal details or bank account details with anyone

We encourage customers to stay informed and practise digital self-defence at all times. With the right awareness and timely action, you can stay protected from evolving digital frauds.

Pro Tip:

Regularly check your bank account activity and enable transaction alerts on your phone. Real-time notifications can help you quickly identify any suspicious activity and report it immediately.

Trust KVB. Stay safe from digital frauds.

30 April 2026

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